Power Tools FAQ

Product Information

What warranty do power tools come with?
Most power tools include a manufacturer’s warranty ranging from 1-3 years. Specific warranty terms vary by brand and product line. Register your product online to activate the warranty.

Are spare parts available for power tools?
Yes, we carry genuine replacement parts for most major brands. Common parts include batteries, chargers, brushes, and switches. Contact our parts department for availability.

Usage and Safety

What safety precautions should I take?
Always wear appropriate PPE including safety glasses and hearing protection. Follow manufacturer instructions carefully. Keep tools away from moisture and ensure proper ventilation when working indoors.

Can I use power tools in wet conditions?
No. Most power tools are designed for dry conditions only. Using tools in wet environments can cause electric shock and void the warranty.

Battery and Charging

How long do lithium-ion batteries last?
Battery life varies by usage but typically lasts 2-3 years with normal use. Proper storage and charging habits can extend battery life.

What’s the proper way to charge batteries?
Charge at room temperature away from direct sunlight. Avoid completely draining batteries before charging. Store batteries with 40-60% charge when not in use.

Technical Support

How do I maintain my power tools?
Regular maintenance includes cleaning air vents, checking cords for damage, and lubricating moving parts. Refer to your tool’s manual for specific maintenance schedules.

Where can I find product manuals?
Manuals are available for download on our website. Visit the product page and click on “Documentation” to access manuals, schematics, and technical guides.

Purchasing Questions

Do you offer professional discounts?
Yes, we offer volume discounts for contractors and businesses. Apply for our Pro Program to receive special pricing, extended warranty options, and priority support.

Can I test tools before purchasing?
Visit our showroom to demo select tools. Call ahead to check availability of specific models for testing.

Shipping and Returns

What’s your return policy for power tools?
Tools must be returned within 30 days in original condition with all accessories. Used tools may be subject to restocking fees. Batteries and consumables cannot be returned once opened.

Do you ship internationally?
We ship to select countries. Contact our international sales department for shipping rates and customs information.

Troubleshooting

My tool is overheating – what should I do?
Stop using immediately and allow to cool. Check for blocked vents, dull blades/bits, or excessive workload. If problem persists, contact our service department.

The battery won’t hold a charge – what’s wrong?
Batteries naturally degrade over time. If under warranty, we can process a replacement. Otherwise, consider purchasing a new battery.

Compatibility

Are batteries interchangeable between brands?
No, batteries are generally brand-specific and often model-specific within brands. Use only manufacturer-recommended batteries and chargers.

Can I use different brand accessories with my tools?
While some accessories may fit, we recommend using manufacturer-approved accessories to ensure optimal performance and maintain warranty coverage.

Repair Services

Do you offer repair services?
Yes, we have a certified service center for most major brands. Repairs typically take 5-7 business days. Contact us for a repair estimate.

What’s not covered under warranty?
Wear items (brushes, blades), accidental damage, misuse, and normal wear and tear are not covered. Consumables like sandpaper and blades are also excluded.

Product Selection

What’s the difference between brushless and brushed motors?
Brushless motors are more efficient, generate less heat, and have longer lifespan. Brushed motors are more affordable but require more maintenance.

Which voltage is right for my needs?

  • 12V: Light duty tasks, overhead work
  • 18V/20V: General purpose, most common
  • 36V/40V: Heavy duty, prolonged use

Safety Certifications

What safety certifications should I look for?
Look for UL, ETL, or CSA marks for North American safety standards. CE marking indicates compliance with European standards.

Contact Information

For additional questions:

Last Updated: September 2023