Return Policy

30-Day Return Policy
We offer a 30-day return policy from the date of purchase. Items must be in new, unused condition with original packaging and tags attached. Proof of purchase is required for all returns.

Return Eligibility
To be eligible for a return:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • All tags and labels must be attached
  • Proof of purchase (receipt/invoice) must be provided
  • Return must be initiated within 30 days of delivery

Non-Returnable Items
The following items cannot be returned:

  • Used or damaged tools
  • Opened consumable items (blades, bits, etc.)
  • Custom or special order products
  • Clearance or final sale items
  • Gift cards
  • Safety equipment (once opened)

Return Process

Step 1: Initiate Return

  • Contact customer service for Return Authorization (RA) number
  • Provide order number and reason for return
  • RA number must be clearly marked on return package

Step 2: Prepare Package

  • Include original packaging and all accessories
  • Enclude original documentation and manuals
  • Securely package items to prevent damage
  • Include completed return form

Step 3: Shipping

  • Customer pays return shipping costs
  • Use trackable shipping method
  • Insurance recommended for valuable items
  • Return to address provided with RA number

Refund Processing

Refund Timeline

  • 5-7 business days after receipt of return
  • Refund to original payment method
  • Allow additional bank processing time

Refund Amount

  • Full refund for eligible items
  • Original shipping costs non-refundable
  • Restocking fee may apply for certain items

Exchange Policy

Defective Items

  • Contact us within 14 days of delivery
  • Photos of defect required
  • Free replacement shipping
  • Cross-shipping available for qualified customers

Wrong Item Received

  • Report within 7 days of delivery
  • We cover return shipping costs
  • Correct item shipped immediately

Warranty Returns

Manufacturer Warranty

  • Most items include manufacturer warranty
  • Warranty period varies by product
  • Contact us for warranty claims
  • Proof of purchase required

Warranty Process

  • Customer service will provide RMA number
  • Follow manufacturer’s warranty procedure
  • Repair or replacement per warranty terms

Special Circumstances

International Returns

  • Additional 14 days for international returns
  • Customer responsible for customs fees
  • Return shipping at customer’s expense
  • Refund in original currency

Business Accounts

  • Extended return terms available
  • Dedicated account manager
  • Volume return processing
  • Custom return arrangements

Return Exceptions

Used Items

  • Items showing signs of use cannot be returned
  • Normal wear and wear not covered
  • Installation constitutes use

Missing Components

  • Returns missing accessories subject to fee
  • Incomplete returns may be refused
  • Deduction for missing items

Tips for Successful Returns

  • Inspect items immediately upon arrival
  • Keep original packaging until sure about keeping
  • Use original packaging for returns
  • Include all paperwork and accessories
  • Retain return tracking information

Contact Information

For return authorization or questions:

  • Email: [email protected]
  • Phone: Available on website contact page
  • Online: Use return portal on website

Policy Updates

We reserve the right to update this policy. Current policy always available on our website.

Last Updated: September 2023