Shipping Policy

Shipping Destinations
We ship to all 50 United States, Puerto Rico, and APO/FPO addresses. International shipping is available to select countries. Contact us for international shipping rates and availability.

Shipping Methods and Timeframes

Standard Ground Shipping (3-7 business days)

  • Free on orders over $99
  • $9.95 flat rate for orders under $99
  • Order processing: 1-2 business days
  • Tracking included

Expedited Shipping (2-3 business days)

  • $19.95 flat rate
  • Order processing: Same day if ordered before 12 PM PST
  • Priority handling

Next Day Air Shipping

  • $39.95 flat rate
  • Order by 2 PM PST for next business day delivery
  • Signature required
  • Available for most items

Freight Shipping

  • For large or heavy items over 150 lbs
  • White glove delivery available
  • Threshold delivery service
  • Quote required

Order Processing

Processing Time
All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed after 12 PM PST will be processed the next business day.

Order Verification
For security purposes, orders may require verification which could delay processing. We will contact you if verification is needed.

Shipping Restrictions

Hazardous Materials
Certain items cannot be shipped by air or have special handling requirements. These restrictions will be noted on product pages.

International Shipping

  • Additional paperwork required
  • Customs fees and import duties are customer’s responsibility
  • Shipping times vary by destination
  • Some product restrictions apply

Remote Areas
Additional delivery time may be required for rural addresses. Some carriers may apply surcharges for remote locations.

Shipping Calculations

Real-Time Rates
Shipping costs are calculated based on:

  • Package weight and dimensions
  • Shipping destination
  • Carrier selection
  • Shipping speed

Free Shipping Threshold
Free standard ground shipping is available for all orders over $99 to contiguous US addresses. Exclusions apply for oversized items.

Delivery Information

Tracking Updates
Once your order ships, you’ll receive a tracking number via email. Track your package directly on the carrier’s website.

Delivery Issues

  • Failed deliveries: Packages will be held at local carrier facility
  • Address corrections: $15 fee for address changes after shipment
  • Lost packages: Contact us after 10 business days without update

Special Shipping Services

Liftgate Service

  • Required for items over 75 lbs
  • $75 additional fee
  • Available for freight shipments
  • Schedule in advance

Inside Delivery

  • $125 additional fee
  • Delivery to room of choice
  • Packaging removal available
  • Limited availability

Business Accounts

Volume Discounts

  • Available for qualified businesses
  • Dedicated account representative
  • Custom shipping arrangements
  • Net terms available

Will Call

  • Pick up orders at our warehouse
  • Available by appointment
  • Bring government-issued ID
  • Order must be paid in advance

Holiday Shipping

Peak Seasons
During holiday periods:

  • Allow extra processing time
  • Expedited shipping recommended
  • Cutoff dates posted annually
  • Weather delays possible

Contact Information

For shipping questions:

  • Email: [email protected]
  • Phone: Available on contact page
  • Hours: Mon-Fri 6 AM – 5 PM PST

Policy Updates

We reserve the right to adjust this policy based on carrier changes and operational needs. Current policy always available on our website.

Last Updated: September 2023